Automotive Service Advisor

Dobbs Tire And Auto Centers•Berea, OH

19d•$28,000 - $45,000

About The Position

The Automotive Service Advisor role is in a fast-paced automotive service environment and focuses on assessing customer needs, recommending appropriate tires and automotive services, managing sales activity, and helping coordinate shop workflow. The position requires strong automotive product knowledge, customer communication, multitasking, and teamwork to provide a positive customer experience and support store performance goals. The role involves working with customers, technicians, service advisors, and management; keeping the showroom and service environment clean and organized; tracking inventory and maintaining point-of-sale displays; and carrying out opening and closing duties. Occasional tire mounting and balancing and other basic shop support tasks are included. The position requires adherence to safety procedures and proper use of personal protective equipment.

Requirements

At least 1 year of experience in retail sales management.
Valid driver's license.
Strong verbal and written communication skills.
Strong time management, accountability, prioritization, organization, and problem-solving skills.
Ability to work in a fast-paced, high-volume environment and manage multiple priorities.
Strong teamwork and adaptability when working with diverse team members.
Commitment to safety and adherence to company mission, vision, and values.
Customer-focused approach and ability to build relationships.
Motivation to meet and exceed sales goals.
Critical thinking and attention to detail.
Agreement to complete a selection assessment and pre-employment screenings.

Nice To Haves

Automotive repair industry experience.

Responsibilities

Greet customers and assess their tire and automotive service needs professionally.
Recommend and sell tires, services, and accessories that meet customer needs and store sales goals.
Accurately and efficiently manage sales transactions for retail, wholesale, and national accounts.
Oversee shop workflow in consideration of available staff, equipment, and time.
Track inventory, assist with tire stocking, and maintain organized and attractive point-of-sale displays.
Perform daily opening and closing duties, including safely handling deposits.
Provide basic shop support, including occasional tire mounting and balancing.
Promote a clean, organized, and customer-friendly showroom and service environment.
Use automotive product knowledge to help customers select tires and identify alignment needs and general vehicle maintenance recommendations.
Coordinate customer service, sales activity, and operational priorities.
Work closely with technicians, service advisors, and management to support smooth operations.
Follow safety procedures and use personal protective equipment.