Automotive Service Advisor

McGrath Acura of Downtown Chicago • Chicago, IL

11d • Onsite

About The Position

McGrath Acura of Downtown Chicago is looking for a motivated, customer-focused Automotive Service Advisor to join our high-volume service department. This is an excellent opportunity for someone who enjoys working with customers, thrives in a fast-paced environment, and wants the opportunity to earn $100,000+ per year. Previous dealership Service Advisor experience is preferred, but not required. We provide training for the right candidate.

Requirements

• Strong customer service, communication, and sales skills
• Basic understanding of vehicle maintenance and repair
• Comfortable using computers and dealership systems
• Ability to multitask and stay organized in a busy service department
• Strong problem-solving skills and attention to detail
• Reliable with a strong work ethic
• Positive, professional attitude and appearance
• Valid driver’s license and insurance
• High school diploma or equivalent

Nice To Haves

• Previous automotive dealership Service Advisor experience preferred, but not required

Responsibilities

• Serve as the primary point of contact for service customers
• Greet customers and discuss their vehicle’s maintenance and repair needs
• Explain recommended services, repair options, pricing, and timelines
• Prepare and manage repair orders throughout the service process
• Communicate customer concerns and requests clearly to technicians
• Keep customers updated on repair progress and any changes to recommendations, costs, or completion times
• Present maintenance and repair recommendations in a helpful, professional manner
• Schedule service appointments and assist with customer questions
• Follow vehicles from service write-up through completion and delivery
• Ensure completed work meets customer expectations
• Resolve customer questions, concerns, or service issues professionally
• Maintain strong knowledge of dealership services, maintenance schedules, and current promotions
• Build lasting customer relationships that encourage repeat and referral business

Benefits

• $100,000+ annual earning potential
• Salary + commission
• Paid training
• Paid time off
• Closed Sundays
• 401(k) with employer match
• Health and dental insurance
• Holiday bonus pay
• Employee and vehicle discounts
• Uniforms provided
• State-of-the-art, climate-controlled facility
• Positive, professional team environment
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED