Automotive Service Advisor
About The Position
Koons Automotive Group is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. Asbury aims to provide exceptional guest experiences in a fun, supportive, and inclusive environment. The Automotive Service Advisor at Koons KIA Woodbridge is the dealership’s primary point of contact for service customers. The role involves presenting and selling needed products and services professionally, following manufacturers’ maintenance schedules and requirements, and building customer rapport to promote satisfaction and retention. The advisor works in a fast-paced environment with limited supervision and helps maintain customer satisfaction scores at or above company goals. The position requires customer-service, telephone, and computer skills. Previous automotive Service Advisor experience is heavily preferred. Applicants must be at least 18 years old, hold a valid driver’s license, and pass pre-employment screening, including a background check and drug test. The company offers weekly pay, a stated pay range of $80,000 to $120,000, paid holidays and time off, paid training, and a range of insurance, retirement, learning, and career-development benefits. The employer states that it is an equal opportunity and drug-free workplace and participates in E-Verify.
Requirements
- Must be at least 18 years old.
- Must have a valid driver’s license.
- Must pass pre-employment screening, including a background check and drug test.
- Must have customer-service, telephone, and computer skills.
Nice To Haves
- Previous automotive Service Advisor experience is heavily preferred.
Responsibilities
- Greet customers promptly and courteously and obtain relevant vehicle information.
- Promote services and build rapport with customers.
- Advise customers on vehicle care and the value of maintenance according to manufacturer specifications.
- Generate and provide customers with complete, accurate repair estimates.
- Establish and communicate repair completion times with customers and technicians.
- Answer incoming service calls.
- Maintain and schedule service appointments.
- Follow prescribed customer follow-up procedures to encourage return visits, increase sales, and support customer satisfaction.
- Follow manufacturer warranty guidelines and procedures.
- Conduct business honestly and maintain Customer Satisfaction Index scores at or above Asbury’s specified district, regional, and national goals.
- Comply with applicable laws and company policies for protecting customer, company, and manufacturer information, as well as customer vehicles and property.
- Manage work in a fast-paced environment with limited supervision.
Benefits
- Weekly pay.
- Pay range of $80,000 to $120,000.
- Paid holidays and paid time off.
- Paid training.
- Stock awards for select eligible management and front-line team members.
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
- Up to 12 weeks of paid pregnancy leave (disability leave).
- Paid parental leave.
- Health savings accounts.
- Flexible spending accounts.
- Short-term and long-term disability plans.
- Whole life and term life insurance.
- 401(k) with company match.
- Pet insurance.
- Digital career path tool.
- Continuous training through Asbury’s Internal Learning Management System.
- Professional growth and development opportunities.
- Technician student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Paid volunteer hours through community service initiatives.
- Employee referral program with bonus opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
