Automotive Service Advisor

Fox Subaru•Grand Rapids, MI

70d•Onsite

About The Position

Join Fox Subaru as a Full Time Service Advisor in Grand Rapids, MI. This onsite position offers you the chance to work with a dynamic team that values excellence and teamwork, creating a professional yet fun work environment. You will be at the forefront of customer interactions, helping clients navigate their service needs while driving customer satisfaction to new heights. If you thrive in a fast-paced setting and enjoy working collaboratively to achieve high performance, this role is for you. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

Requirements

Exceptional communication skills to effectively engage with customers and understand their service needs.
Strong problem-solving abilities will be essential to assess vehicle issues and recommend suitable services clearly and confidently.
A customer-focused mindset is vital, enabling you to build trust and foster positive relationships with clients.
Excellent organizational skills, managing multiple tasks and priorities efficiently in a fast-paced environment.
Teamwork is crucial, as collaborating with technicians and other staff members is a daily requirement.
A positive attitude and enthusiasm for the automotive industry.
Honesty and respect in every interaction.

Responsibilities

Greeting customers and determining their service needs with respect and professionalism.
Effectively communicate vehicle issues and recommend appropriate services while ensuring a customer-focused experience.
Maintaining accurate records of customer interactions and service requests.
Coordinating with the service technicians to streamline workflow.
Provide updates to customers about their vehicle status and any necessary repairs, ensuring transparency and honesty throughout the process.
Work collaboratively with your team to create a high-performance environment, contributing to a culture of excellence while upholding the company's core values.