Automotive Service Advisor
About The Position
Valley Nissan Mitsubishi is growing and seeking a motivated Automotive Service Advisor to join their Service Department. This role is ideal for individuals who excel in customer interaction, thrive in a fast-paced setting, and are driven by personal success and guest satisfaction. The Service Advisor acts as the crucial link between guests and the service team, ensuring guests understand their vehicle's needs, communicating recommendations clearly, providing updates during the repair process, and ensuring a positive overall experience. The position is open to experienced Service Advisors or individuals with strong customer service and sales backgrounds looking to transition into the automotive service industry.
Requirements
- Excellent customer-service and communication skills
- Ability to build trust and explain recommendations without creating pressure
- Strong organizational skills and attention to detail
- Ability to prioritize and manage multiple guests and repair orders at once
- Comfortable working in a busy, fast-paced environment
- Positive attitude, strong work ethic, and dependable attendance
- Comfortable using computers, tablets, text messaging, email, and other digital communication tools
- Basic automotive knowledge or willingness to learn
- Professional appearance and communication
- Valid driver's license and acceptable driving record
- Desire to build a long-term career with a growing organization
Nice To Haves
- Previous experience as a Service Advisor, Service Writer, Service Consultant, Assistant Service Advisor, automotive salesperson, parts professional, or customer-service professional is a plus.
- Automotive dealership experience is preferred but not required for the right candidate.
Responsibilities
- Greet guests promptly and provide a professional, welcoming service experience
- Listen carefully to guests concerns and accurately document vehicle symptoms
- Review vehicle history, mileage, and manufacturer-recommended maintenance
- Present maintenance and repair recommendations clearly and professionally
- Prepare accurate estimates for parts, labor, and recommended services
- Review digital vehicle inspections, including technician photos and videos, with guests
- Maintain consistent communication with guests throughout the repair process
- Provide guests with updates on vehicle status, recommendations, costs, and expected completion times
- Work closely with technicians, parts personnel, and service management to keep repairs moving efficiently
- Obtain guest authorization for approved repairs and properly document declined services
- Review completed repairs and ensure repair orders are accurate before vehicle delivery
- Explain completed work and final charges to guests
- Follow up with guests and help build long-term relationships
- Maintain accurate repair-order documentation and dealership records
- Help create an exceptional guest experience from check-in through vehicle delivery
Benefits
- Competitive compensation with base salary plus commission
- Opportunity to increase your earnings through performance
- Medical and dental insurance
- Paid vacation and holidays
- Closed Sundays
- Paid manufacturer and dealership training
- Career-development and advancement opportunities
- Established customer base and active service department
- Supportive management and experienced service team
- Positive, team-oriented work environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
