Automotive Service Advisor

Cavender Auto Family•San Antonio, TX

14h

About The Position

Cavender Toyota, part of Cavender Auto Family, is seeking an experienced Service Advisor to support customers and build lasting relationships. The role involves identifying customer concerns, discussing maintenance needs, providing transparent estimates, and keeping customers informed throughout their service experience. The advisor is expected to resolve complaints, encourage repeat and referral business, and uphold the company’s standards of professionalism, integrity, teamwork, and customer care. The dealership describes a four-day work week and offers professional growth and development training quarterly.

Requirements

At least 2 years of prior Service Advisor experience in a dealership or secondary shop.
High school diploma or GED.
Energetic, enthusiastic, and team-oriented.
Skilled in listening, problem solving, and communication.
Valid driver’s license.
Submit to and successfully complete an MVR check, background check, and pre-employment drug test.

Nice To Haves

Mainline advisor experience.
High-volume dealership experience.
CDK experience.

Responsibilities

Greet all customers promptly and professionally.
Determine each customer’s primary concern and review additional maintenance needs when appropriate.
Offer every customer a no-cost vehicle condition inspection.
Provide and document fair, competitive, transparent price quotes that consider the customer’s and dealership’s best interests.
Communicate with customers in a way that leaves them feeling comfortable and informed.
Handle customer complaints immediately and resolve them to the customer’s satisfaction.
Establish and maintain customer relationships that encourage repeat and referral business.
Work as a team player and uphold the company’s standards of professionalism and integrity.
Perform other duties as assigned.