Automotive Service Advisor

Toyota of Stroudsburg • E. Stroudsburg, PA

27d • Onsite

About The Position

The Automotive Service Advisor schedules service appointments, works directly with customers to identify and explain vehicle service needs, prepares and manages repair orders, and keeps customers informed throughout the repair process. The advisor explains completed work and charges, supports customer satisfaction, and ensures documentation and vehicle-handling procedures are followed. This is a full-time, in-person position.

Requirements

• High school diploma or equivalent.
• Driver's license preferred.

Nice To Haves

• Driver's license.

Responsibilities

• Schedule service appointments and handle telephone inquiries about appointments and work in process.
• Greet customers promptly and courteously, obtain vehicle information, and conduct a vehicle walk-around with the customer to note damage and discuss needed maintenance.
• Create clear, concise, accurate repair orders and review service history with customers.
• Advise customers on proper vehicle care and maintenance according to manufacturer specifications.
• Provide written estimates for labor and parts; obtain the customer's signature and provide a copy of the repair order.
• Establish the customer's preferred payment method and obtain credit approval when necessary.
• Monitor repair progress and promptly inform customers of estimate or timing changes; explain requirements and obtain authorization before additional repairs.
• Review and close repair orders as appropriate, ensuring completed work and additional work authorizations are documented.
• Ensure vehicles are parked in assigned areas, locked, and their keys are correctly marked and stored.
• Explain completed work and charges to customers, discuss upcoming Factory Surveys, and schedule the next service appointment.
• Maintain high customer satisfaction and manage repair-order documentation in compliance with policies and procedures.
• Maintain 100% utilization of the required Multi Point Inspection (Walk Around) process.
• Achieve and maintain individual and team effective labor rates above 80% of the posted retail rate.
• Maintain a professional appearance and work environment; attend required company-wide training.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k)
• Employee discount
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED