Automotive Service Advisor

Lithia & Driveway•Johnston, IA

54d•Onsite

About The Position

Lithia Volkswagen of Des Moines is seeking an Automotive Service Advisor to provide a professional, customer-focused service experience at its onsite dealership in Des Moines, Iowa. The advisor discusses vehicle concerns and repair needs with customers, explains costs and timelines, documents repair orders, and communicates with customers and technicians throughout the service process. The position reports to the Service Manager and requires open availability for a flexible schedule that includes evenings, weekends, and holidays. Pay will be discussed during in-person interviews. Applicants must be at least 18 years old and have a high school diploma or equivalent. The employer is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

Customer service or automotive service experience.
At least 1 year of automotive experience.
Valid driver's license and acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Greet customers and provide a professional service experience.
Discuss vehicle concerns, recommend services, and explain repair needs, costs, and timelines.
Create accurate repair orders and document customer and vehicle information.
Review inspection results, estimates, and additional service recommendations with customers.
Communicate with technicians and customers throughout the repair process.
Coordinate repair orders and help keep service work moving.
Complete the vehicle delivery and payment process.