Automotive Service Advisor

Mankato Motor Company • Mankato, MN

21d • Onsite

About The Position

Mankato Motors is hiring a full-time Automotive Service Advisor at its dealership in Mankato, Minnesota. The role focuses on providing exceptional customer service, understanding customers’ automotive maintenance and repair needs, coordinating with technicians, and creating positive customer experiences. Compensation is performance-based, with earning potential up to $100,000+ annually. The schedule includes weekdays and half-day Saturdays, with Saturday service hours from 8:00 AM to noon; the dealership is closed Sundays. The position is based at 2031 Fern Lake Road, Mankato, MN 56001.

Requirements

• Strong customer service and communication skills.
• Ability to explain automotive maintenance and repairs in an easy-to-understand manner.
• Excellent organizational skills and attention to detail.
• Comfort working in a fast-paced automotive service department.
• Strong problem-solving skills and a positive attitude.
• Ability to work effectively with customers, technicians, and dealership management.
• Basic computer skills and ability to learn dealership service software.
• Valid driver’s license.

Nice To Haves

• Previous experience as an Automotive Service Advisor, Service Writer, or Service Consultant.

Responsibilities

• Greet customers and assist with automotive maintenance and repair needs.
• Listen to customer concerns and accurately document vehicle service requests.
• Recommend appropriate maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Explain recommended repairs, service estimates, and timelines clearly and professionally.
• Communicate with automotive technicians to coordinate vehicle inspections, diagnostics, and repairs.
• Keep customers informed throughout the service process.
• Prepare and manage repair orders, service estimates, and customer invoices.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Identify opportunities to recommend additional services that benefit the customer.
• Maintain a professional, organized, and customer-focused service environment.

Benefits

• Career growth and skill development.
• Competitive earning potential of up to $100,000+ annually, based on performance.
• Half-day Saturday service hours, 8:00 AM to noon.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed