Automotive Service Advisor

Brown & Brown•Whitehall, PA

26d

About The Position

The Automotive Service Advisor will join a dealership near Whitehall, Pennsylvania, and help drive growth alongside an energetic service advisor team, skilled technicians, and a motivated executive team. The position involves advising clients about repairs and vehicle maintenance, coordinating repair work, and keeping clients informed. The employer seeks someone with strong customer satisfaction results, a positive attitude, integrity, and a willingness to learn and grow. Automotive experience is considered but is not required.

Requirements

A track record of high performance.
A history of strong customer satisfaction scores.
Ability to be trained in processes and procedures.
Integrity, a positive attitude, passion to succeed, and willingness to learn and grow.
Hardworking, clear communication, and interest in a long-term career.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must have a valid driver’s license.

Nice To Haves

Previous automotive experience.
Experience with CDK or Reynolds and Reynolds DMS.

Responsibilities

Write repair orders for customer-pay and warranty repairs.
Obtain client approval before performing repairs.
Clearly explain requested services for each vehicle.
Estimate repair time and cost thoroughly.
Advise clients on proper vehicle care, including maintenance.
Monitor client vehicles’ progress throughout the day and update clients on status.
Verify final invoices and reconcile work performed with charges.
Understand and comply with federal, state, and local regulations affecting service department operations, including hazardous waste disposal and OSHA right-to-know requirements.