Automotive Service Advisor

Gills Point S Tire & Auto•Eugene, OR

19d

About The Position

Gills Point S is hiring an Automotive Service Advisor to serve as the primary connection between customers and the service team. The role combines automotive knowledge, customer communication, and sales skills to provide an exceptional service experience and help customers make informed decisions about vehicle maintenance and repairs. The advisor builds customer relationships, supports technicians, and contributes to the success and productivity of the service department. The position involves customer-facing service and sales, coordinating shop work, maintaining records, and supporting an organized service environment. It requires frequent standing, walking, bending, kneeling, and lifting up to 75 pounds. Work takes place inside the shop and outdoors in varying weather conditions, with safe operation of shop equipment and compliance with company safety policies. The stated pay range is $17–$21 per hour, depending on experience. Gills Point S describes the role as full-time and offers training and career advancement opportunities.

Requirements

High school diploma or GED.
Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
Strong communication and relationship-building skills.
Ability to build customer trust and confidently recommend products and services.
Strong organizational and multitasking skills.
Valid driver's license with an acceptable driving record.
Willingness to pursue TIA Certification with company support.
Ability to frequently stand, walk, bend, kneel, and lift up to 75 pounds.
Ability to work inside the shop and outdoors in varying weather conditions.

Nice To Haves

Previous customer service experience in an automotive, tire, or related service environment.
Technical or vocational automotive training.
Experience using POS and shop management software.

Responsibilities

Greet customers professionally and create a welcoming service experience.
Listen to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
Provide honest recommendations focused on vehicle safety, reliability, and long-term performance.
Prepare accurate estimates and explain recommended tires, maintenance, and repair services.
Recommend additional services when they offer genuine value to the customer.
Answer questions and educate customers about tire care, preventative maintenance, and vehicle health.
Follow up with customers during repairs to provide updates and ensure satisfaction.
Resolve customer concerns professionally.
Create detailed repair orders and accurately communicate customer concerns to technicians.
Coordinate service appointments and manage workflow to support shop productivity.
Collaborate with technicians on accurate diagnoses and timely repairs.
Order tires and monitor inventory availability to support customer needs.
Process invoices, explain completed work, and review final recommendations with customers.
Develop working knowledge of Service Technician I responsibilities and retail and commercial tire services.
Maintain accurate customer records and repair documentation.
Support a clean, organized, and efficient service department.
Contribute to a positive team environment focused on customer satisfaction and operational excellence.
Safely operate shop equipment and follow company safety policies.