Automotive Service Advisor
Germain Honda of Naples•Naples, FL
•Onsite
About The Position
Germain Honda of Naples Automotive Service Advisor Naples, FL At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Service Advisor , you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.
Requirements
- Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Detail-oriented with good organizational skills.
- Proficient with computers and service management software.
- Clean driving record
Responsibilities
- Greet customers promptly and professionally upon arrival.
- Listen carefully to customer concerns and accurately document the issues.
- Schedule vehicle service appointments and coordinate with technicians.
- Provide detailed explanations of recommended services and associated costs to customers.
- Maintain clear and timely communication between customers and the service department.
- Ensure customer satisfaction by addressing questions and resolving service-related issues.
- Maintain records of services and repairs performed on each vehicle.
Benefits
- Health, Dental and Vision Insurance
- 401(k) Savings Plan with Employer Match
- Paid Vacation/Company Holidays
- Ongoing Professional Development and Internal Promotions
- Company Outings and Activities
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
