Automotive Service Advisor (full-time)

DePaula Ford•Albany, NY

39d•Onsite

About The Position

Are you great with people, knowledgeable about cars, and confident helping customers understand what their vehicle needs then join DePaula Ford as a full-time Automotive Service Advisor in Albany, NY. In this role, you will be the key point of contact between our customers and the service department, ensuring a smooth and positive experience. You’ll work closely with technicians and customers to understand vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services.

Requirements

2 years previous experience in Automotive Service Advisor Role.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Proficient with computer systems and software for managing service orders.
Reliable and punctual with a strong work ethic.
Valid NYS driver’s license and clean driving abstract.

Nice To Haves

Basic knowledge of automotive systems and terminology is a plus.

Responsibilities

Greet customers promptly and professionally, both in person and over the phone.
Assess customer vehicle needs and communicate effectively with service technicians.
Prepare and explain repair estimates and service recommendations to customers.
Schedule service appointments and follow up to ensure customer satisfaction.
Manage service orders and maintain accurate records of all transactions.
Handle customer concerns and resolve issues in a professional and courteous manner.
Support the service department by coordinating workflow and maintaining strong communication among team members.