Automotive Service Advisor

Diehl Subaru of Massillon • Massillon, OH

25d • Onsite

About The Position

Diehl Subaru of Massillon is seeking a motivated, customer-focused Automotive Service Advisor to join its service department in Massillon, Ohio. The advisor is the primary point of contact between customers and service technicians, creating a positive customer experience while helping the service department operate efficiently. Previous dealership or service advisor experience is preferred, but candidates with strong customer service, sales, or automotive backgrounds are encouraged to apply. Diehl Automotive describes itself as a growing dealership group and offers a professional dealership environment, career development opportunities, and the resources of an established automotive organization.

Requirements

• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a busy automotive service environment.
• Professional and positive attitude.
• Strong computer and data-entry skills.
• Ability to clearly explain automotive maintenance and repairs.
• Sales and customer-retention skills.
• Valid driver's license and acceptable driving record.

Nice To Haves

• Previous automotive dealership experience.
• Previous Service Advisor, Service Writer, Automotive Service Consultant, or Fixed Operations experience.
• Subaru dealership or manufacturer experience.

Responsibilities

• Greet service customers and provide a professional, friendly experience.
• Listen to customer concerns and accurately document vehicle service needs.
• Prepare repair orders and explain recommended maintenance and repairs.
• Communicate with technicians about vehicle diagnosis and repair status.
• Provide customers with accurate repair estimates and completion timelines.
• Review recommended maintenance and repair services with customers and obtain authorization for repairs.
• Keep customers informed throughout the service process.
• Schedule service appointments and assist with service-lane workflow.
• Review completed repair orders and explain services performed.
• Maintain accurate customer and vehicle records.
• Build long-term customer relationships through communication and follow-up.
• Help maintain high levels of customer satisfaction and retention.
• Work closely with technicians, parts personnel, management, and other dealership departments.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• 401(k) opportunities.
• Paid time off.
• Employee vehicle purchase and service discounts.
• Training and professional development.
• Manufacturer and dealership training opportunities.
• Career advancement opportunities within Diehl Automotive.
• Established customer base and service traffic.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed