Automotive Service Advisor - BMW Arlington

Group 1 Automotive, Inc.•Arlington, TX

1d•Onsite

About The Position

The Service Advisor at BMW of Arlington serves as the primary liaison between customers and the service department, delivering a premium, luxury-level customer experience consistent with the BMW brand. This role involves managing the entire service process—from vehicle intake to final delivery—while ensuring clear communication, accurate recommendations, and efficient coordination with technicians. The Service Advisor plays a key role in building customer trust, driving service revenue, and maintaining high customer satisfaction.

Requirements

Previous automotive service advisor experience preferred (BMW or luxury brand a plus)
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Basic knowledge of automotive systems and maintenance services
Sales-oriented mindset with the ability to recommend services confidently
Ability to multitask and stay organized in a fast-paced environment
Proficiency with dealership service software and computer systems
High school diploma or equivalent (associate or technical degree preferred)

Responsibilities

Greet customers promptly and professionally, identifying service needs
Document vehicle concerns and create accurate repair orders
Recommend maintenance and repair services based on inspections and diagnostics
Provide clear explanations of services, costs, and timelines
Coordinate with technicians and the parts department to ensure efficient workflow
Maintain consistent communication with customers regarding service status and updates
Identify and present upsell opportunities for additional services and preventative maintenance
Review completed work for accuracy and ensure quality standards are met
Deliver vehicles back to customers, explaining work performed and ensuring satisfaction
Maintain high customer satisfaction scores and foster repeat business