Automotive Service Advisor

Valley Hyundai • Aurora, IL

12d • $70,000 - $120,000

About The Position

The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton's Valley Hyundai. The Service Advisor serves as a liaison between customers and technicians, presenting vehicle repair recommendations and helping customers maintain their vehicles. The role is active in the Service Lane and focuses on providing excellent customer service.

The Ed Napleton Automotive Group is affiliated with more than 25 new-vehicle brands and over 50 dealerships across seven states, with more than 3,500 employees nationwide. The company describes itself as one of the country's largest automotive groups and offers growth opportunities.

Requirements

• Exceptional customer service skills.
• Technology skills and the ability to learn and use technology.
• Willingness to undergo a background check in accordance with local laws and regulations.
• Be at least 18 years old to comply with the company's driving policy.

Nice To Haves

• Previous Automotive Service Advisor experience.

Responsibilities

• Work with customers to ensure their vehicle maintenance needs are met and addressed.
• Write repair orders with transparent cost and time estimates.
• Communicate with customers in a timely manner and keep them updated throughout the service process.
• Communicate frequently with technicians and Parts to help ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Use fixed operations technology.

Benefits

• Pay ranges between $70,000 and $120,000+ per year, including incentive-based pay.
• Medical, dental, and vision insurance.
• 401(k).
• Paid vacation and sick time.
• Paid training.
• Discounts on products, services, and vehicles.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed