Automotive Service Advisor

Tim Dahle Mazda Murray•Murray, UT

9d•Onsite

About The Position

Automotive Service Advisor – Be the Voice of the Service Lane! Are you a people-person who loves cars and solving problems? We’re looking for a rockstar Service Advisor to be the go-to connection between our customers and our service team. If you thrive in a fast-paced environment and love turning chaos into calm with a smile, you’ll feel right at home here!

Requirements

A friendly, helpful attitude and excellent communication skills
An eye for detail and a knack for staying organized
Someone who genuinely cares about customer satisfaction
A team player who can handle a fast-paced workday without breaking a sweat
Prior experience as a Service Advisor or in a customer-facing automotive role (preferred)
Strong knowledge of automotive systems and maintenance services
Ability to explain technical information in a way customers understand
Comfort using scheduling and service software (we’ll train you on the specifics)
Valid driver’s license and clean driving record
High school diploma or equivalent (post-secondary education a plus)

Responsibilities

Greet customers and get the details on what their car needs
Help diagnose issues (with a little road testing, if needed!)
Create clear, accurate repair orders and cost estimates
Keep customers in the loop about repairs, timelines, and any surprises
Recommend services that keep vehicles running like new
Test drive vehicles to confirm issues or fixes
Handle questions, concerns, and complaints with professionalism and care
Keep things moving—schedule appointments, coordinate with technicians, and follow up on repairs
Make sure cars are safe, secure, and ready to roll