Automotive Service Advisor

Mid Rivers Chrysler Jeep Dodge Ram • Saint Peters, MO

25d • Onsite

About The Position

The Ed Napleton Automotive Group is seeking a Service Advisor at Mid Rivers Chrysler Dodge Jeep RAM. The role serves as a liaison between customers and technicians, presenting vehicle repair recommendations and helping customers maintain their vehicles. The Service Advisor works in the Service Lane to provide excellent customer service and timely updates throughout the repair process.

The company is affiliated with more than 25 new-vehicle brands and operates over 50 dealerships across seven states, with more than 3,500 employees nationwide. It describes itself as one of the country's largest automotive groups and highlights opportunities for growth.

Requirements

• Exceptional customer service skills.
• Technology skills and the ability to learn and use technology.
• Willingness to undergo a background check in accordance with local law and regulations.
• Must be at least 18 years old to comply with the company's driving policy.

Nice To Haves

• Previous Automotive Service Advisor experience.

Responsibilities

• Work with customers to ensure their vehicle maintenance needs are met and addressed.
• Write repair orders that clearly communicate cost and time estimates.
• Communicate with customers promptly and keep them updated throughout the service process.
• Coordinate frequently with technicians and Parts to support timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and coworkers.
• Use fixed operations technology.

Benefits

• Competitive incentive-based pay.
• Medical, dental, and vision insurance.
• 401(k).
• No-cost, no-debt degree from Strayer University.
• Paid vacation and sick time.
• Paid training.
• Discounts on products, services, and vehicles.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed