Automotive Service Advisor- Hendrick KIA

Hendrick•Concord, CA

6d•Onsite

About The Position

Full Time Service Advisor opportunities available at Hendrick KIA Concord! In this position you are trained to be responsible for selling, identifying and documenting service, scheduling maintenance, and repair orders for our valuable customers! The schedule involves 5-days per week, alternating Saturdays, with shifts from 7:00am-5:00pm, 8:00am-6:00pm, or 9:00am-7:00pm. At Hendrick, we work daily to invest in our teammates and offer opportunities for personal growth and development.

Requirements

Automotive experience preferred
College Degree, High School Diploma, GED
Excellent interpersonal, customer service, and organizational skills
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
The position requires regular and predictable attendance.

Nice To Haves

ASE and/or Manufacturer Certification a plus

Responsibilities

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Conducting road tests on customer vehicles.
Inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Benefits

Employer Paid Healthcare & Prescription Plan
Rewarding Performance Based Pay & Bonuses
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Paid Time-Off up to 3 weeks Vacation
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Holiday and Sick Pay
Employee Discounts
College Scholarship Program
Individual & Team Rewards
Employee Assistance Program
ASE Tuition Certification Reimbursement
Internal Career Advancement Opportunities