Automotive Service Advisor
About The Position
Create an Experience That Keeps Customers Coming Back — Leta for Life. At Frank Leta, our Service Advisors do more than write service orders — they create exceptional experiences for our customers from the moment they arrive. As a Service Advisor, you’ll be a trusted resource for our customers and an essential part of our service team. You’ll guide vehicle owners through the service and repair process, coordinate with our technicians, and make sure every customer feels informed, valued, and taken care of. Our goal is simple: create customers for life. That’s what we call Leta for Life. We believe happy employees create happy customers, and we’re committed to recognizing and rewarding people who bring energy, professionalism, and a strong work ethic to their role. Every member of our team plays an important part in our continued success, and together, we work to deliver the award-winning service and value our community has trusted for years.
Requirements
- Minimum 2+ years of experience as a Service Advisor/Service Writer
- Organized, friendly, and customer-focused personality
- Demonstrated ability to effectively manage and coordinate others
- Strong time-management and organizational skills
- Excellent communication and relationship-building skills
- Professional and well-groomed appearance
- Clean driving record
- Ability to work effectively in a fast-paced environment
Responsibilities
- Oversee the flow of vehicles and customers through the service drive lane
- Ensure every customer receives prompt, courteous, and effective service
- Take ownership of the customer experience and look for opportunities to create a positive impression
- Provide concierge-level support for customer questions and inquiries, both in person and by phone
- Clearly communicate vehicle service needs, recommendations, and repair processes
- Ensure technicians' available time and schedules are consistently presented and utilized effectively
- Distribute work efficiently among technicians to help maintain a productive service operation
- Collaborate with the service team to ensure customers receive timely updates and a seamless experience
Benefits
- Great work/life balance
- Positive, professional work environment
- Extensive training and career growth opportunities
- Up to 4 weeks of paid vacation, plus paid holidays
- Paid maternity and paternity leave
- Education reimbursement
- Flexible health insurance plans with an HSA company contribution
- Paid life insurance
- Short-term and long-term disability coverage
- 401(k) with company match
- Medical, dental, and vision benefits
- Employee-discounted vehicle purchase programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
