Automotive Service Advisor
About The Position
Volkswagen of Corpus Christi is hiring an organized, self-disciplined, and self-motivated Service Advisor who can manage a busy workload. Automotive experience is helpful but not required; training is available for the right candidate. The role involves working directly with customers to understand vehicle concerns, explain service recommendations, coordinate repair work, and keep customers informed throughout the process. Candidates need prior sales, retail, and/or customer service experience and should be comfortable explaining service options and recommendations. The position offers hands-on training, competitive performance-based pay, benefits for eligible employees, and an opportunity to build a long-term career in the automotive industry.
Requirements
- Previous sales, retail, and/or customer service experience.
- Highly organized and able to prioritize without constant supervision.
- Self-disciplined, self-motivated, and accountable.
- Able to work in a fast-paced environment while being pulled in multiple directions.
- Strong follow-through and attention to detail.
- Clear, professional communication skills.
- Comfortable explaining options and making service recommendations.
- Able to remain calm and professional under pressure.
- Comfortable using computers, texting, and email.
- Willing to learn automotive maintenance, repairs, and Volkswagen processes.
- Valid driver’s license and acceptable driving record.
- Available to work Saturdays as scheduled.
Nice To Haves
- Automotive service experience.
- Experience in retail, hospitality, restaurants, insurance, wireless sales, or another fast-paced customer-facing position.
Responsibilities
- Greet customers and discuss their vehicle concerns.
- Accurately document customer concerns and prepare repair orders.
- Review technician inspections, estimates, and repair timelines.
- Clearly explain recommended maintenance and repairs.
- Help customers understand their options and make informed decisions.
- Obtain authorization before additional work is performed.
- Keep customers updated throughout the repair process.
- Coordinate with technicians, parts personnel, and service management.
- Follow up with customers and help resolve concerns.
- Maintain accurate records and close repair orders promptly.
- Manage multiple customers, repair orders, calls, texts, and deadlines throughout the day.
Benefits
- Hands-on training.
- Competitive performance-based pay.
- Benefits for eligible employees.
- Opportunity to build a long-term career in the automotive industry.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
