Automotive Service Advisor
About The Position
Wilde Toyota is hiring an onsite Automotive Service Advisor in West Allis, Wisconsin. The Service Advisor welcomes customers, identifies vehicle service needs, listens to concerns, and recommends appropriate services. The role involves explaining repairs, prices, and expected completion times; preparing repair orders and estimates in ADP; obtaining customer approval; coordinating with service technicians; and keeping customers informed throughout the repair process. The advisor also reviews inspection results and recommendations, processes payments, reviews completed work at delivery, and builds customer relationships through clear communication while following dealership service and delivery processes. Pay will be discussed during an in-person interview. The position requires open availability for a flexible schedule that includes evenings, weekends, and holidays.
Requirements
- At least 1 year of automotive experience.
- Comfort using computers and learning dealership systems.
- Ability to accurately enter repair orders and customer information.
- Basic math skills for reviewing costs and processing payments.
- Valid driver's license and acceptable driving record.
- High school graduate or equivalent.
- Must be 18 years or older.
Responsibilities
- Welcome customers and identify their vehicle service needs.
- Listen to customer concerns and recommend appropriate services.
- Conduct vehicle walk-arounds and offer multi-point inspections.
- Explain recommended repairs, pricing, and expected completion times.
- Prepare accurate repair orders and estimates in ADP.
- Obtain customer approval for maintenance and repair recommendations.
- Coordinate repair orders and communicate with service technicians.
- Keep customers informed throughout the repair process.
- Review inspection results and additional service recommendations with customers.
- Process payments and review completed work at vehicle delivery.
- Build customer relationships through clear communication.
- Follow dealership service, customer contact, and delivery processes.
Benefits
- Medical, dental, and vision plans.
- Paid holidays and PTO.
- Short- and long-term disability.
- Paid life insurance.
- 401(k) retirement plan.
- Employee stock purchase plan.
- Lithia Learning Center.
- Vehicle purchase discounts.
- Wellness programs.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
