Automotive Service Advisor

Brown & Brown•Whitehall, PA

27d•$45,000 - $65,000

About The Position

The Automotive Service Advisor will join a dealership near Whitehall, Pennsylvania, to support a growing service department. The role involves working with an energetic service advisor team, skilled technicians, and a motivated executive team. The dealership describes its community reputation as strong and offers resources to help the successful candidate grow in a long-term career.

Requirements

A track record of high performance.
A history of strong customer satisfaction scores.
Ability to learn processes and procedures through training.
Integrity, a positive attitude, passion for success, and willingness to learn and grow.
Strong work ethic and clear communication skills.
Must be at least 18 years old and authorized to work in the United States.
Must have a valid driver’s license.

Nice To Haves

Previous automotive experience is considered but is not required.
Experience with CDK or Reynolds and Reynolds DMS is a plus.

Responsibilities

Write repair orders for customer-pay and warranty repairs.
Obtain client approval before performing repairs.
Clearly explain the requested service for every vehicle.
Thoroughly estimate the time and cost of each repair.
Advise clients on proper vehicle care, including maintenance.
Monitor clients’ vehicles throughout the day and update clients on their status.
Verify final invoices and reconcile the work performed with the charges.
Understand and comply with federal, state, and local regulations affecting service department operations, including hazardous-waste disposal and OSHA right-to-know requirements.