Automotive Service Advisor

Kastner Honda•Napa, CA

22d

About The Position

The Service Advisor is the main communication point for service and repair activities and serves as the liaison between customers and technicians. The role involves understanding customers’ vehicle concerns, arranging appropriate service and repairs, and managing expectations about service delivery. The Service Advisor explains needed and recommended repairs and helps ensure customers receive a pleasant, informative, and professional experience. The position calls for a professional, dependable, customer- and safety-oriented person who can work productively in a fast-paced team environment. The ideal candidate has a high school diploma or GED, a clean driving record and unrestricted driver’s license, strong communication skills, and a record of technical and customer service performance. Some post-secondary automotive training or experience may be helpful. Additional duties may be required, and the listed duties are not exhaustive.

Requirements

High school diploma or GED.
One year of dealer-level or large-facility experience is preferred.
Valid, unrestricted driver’s license and clean driving record.
Professional and dependable demeanor.
Safety- and customer-service-oriented approach.
Basic computer and internet skills.
Outstanding communication skills.
Professional appearance and work ethic.
Ability to read and comprehend instructions.
Ability to bend, kneel, squat, stand, and lift heavy objects as needed.

Nice To Haves

Some post-secondary automotive training or experience.
At least one year of dealer-level or large-facility experience (preferred).

Responsibilities

Schedule customer service appointments in person or by phone to support prompt and accurate diagnosis of problems.
Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization for revised repair estimates.
Make repair recommendations and manage repair delivery by setting and managing customer expectations.
Ensure completed repairs have undergone quality control and/or a road test.
Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins (TSBs).
Meet or exceed service-level targets.
Complete required documentation in compliance with regulations and standards.
Comply with and enforce safety policies and procedures.
Attend required staff meetings, training, and educational classes.
Perform other duties as assigned.