Automotive Service Advisor

Mac's Tire Pros•Ashland, VA

49d•$65,000 - $100,000•Onsite

About The Position

Step off the shop floor or leave the high-stress dealership schedule behind without taking a hit on pay. At Mac's Auto Repair and Tire Center, this Service Advisor position lets you leverage your automotive knowledge to help customers while earning $65K–$100K+ per year with guaranteed weekends off. We strongly promote from within and invest in building up our team members for the long haul, which is why so many of our crew have stayed with us for over a decade. This role involves desk-based customer consultation, where you will advise customers, organize schedules, and partner with a highly skilled shop crew. You will work with modern repair databases and point-of-sale software alongside a steady flow of loyal customers built over 18+ years in business.

Requirements

3+ years of experience as a Service Advisor in an auto repair shop, dealership, or comparable environment.
2+ years of retail sales/customer service experience (automotive, tire, or lube background preferred).
Working knowledge of vehicle maintenance, tires, and standard repair procedures.
Proficiency with automotive software platforms (i.e. Mitchell, ALLDATA) and computer sales systems.
High School diploma or comparable vocational training.
Strong communication, organizational, and payment-handling skills.

Responsibilities

Promptly greet incoming customers, listen to vehicle concerns, and accurately determine service needs.
Research repair procedures, parts, and labor using platforms like Mitchell 1, ALLDATA, and Protractor & Auto Flow.
Create detailed Repair Orders (ROR), present estimates, and obtain customer approval before work begins.
Serve as the central relay point between customers and technicians to ensure repairs run smoothly.
Review completed work with customers, collect payments, and manage end-of-day sales and cash procedures.