Automotive Service Advisor

GreatWater 360 Auto Care • Bradley, IL

12d • Onsite

About The Position

Tire Tracks - Bradley, a GreatWater Garage shop, is hiring an Automotive Service Advisor / Service Writer to serve as the primary connection between customers and the technician team. The role focuses on helping customers understand and authorize maintenance and repair services, building trust, and supporting efficient shop operations. The shop combines a neighborhood-shop culture with the systems and support of a growing automotive network. The position is hourly, with monthly performance opportunities, and lists yearly compensation of $55,000–$85,000.

The position is based at 169 E North St, Bradley, IL 60915. Shop hours are Monday through Friday, 8:00 a.m.–5:00 p.m. The work takes place in a professional automotive repair shop and involves frequent customer interaction, a fast-paced workflow, and occasional vehicle road tests.

The employer describes a supportive team environment, paid training and skill development, career advancement opportunities, and benefits intended to support employees at work and at home. Benefits begin on the date of hire, except the 401(k), which begins on the 90th date of employment.

Requirements

• High school diploma or GED.
• Valid driver's license with an acceptable driving record.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfort using computer systems and shop management software.
• Ability to stand for extended periods.
• Ability to lift up to 50 pounds when needed.
• Ability to drive vehicles for testing or operational purposes.

Nice To Haves

• One or more years of Service Advisor / Service Writer experience preferred.
• One or more years of sales experience or demonstrated ability to sell services.
• Basic mechanical knowledge.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and clearly communicate recommendations.
• Obtain customer authorization for repairs.
• Work with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations as needed to support workflow.

Benefits

• Front-loaded paid time off.
• Six paid holidays.
• Paid parental leave of one week.
• Teammate discounts on services.
• 401(k) match: 100% of the first 3% and 50% of the next 2%; begins on the 90th date of employment.
• Health insurance.
• Dental insurance.
• Vision insurance.
• HSA match up to $15 per paycheck.
• Company-paid life insurance and AD&D coverage of $25,000.
• Employee Assistance Program available 24/7 at no cost.
• Voluntary short-term disability, long-term disability, accident, critical illness, and life benefits.
• Training and tuition reimbursement, including ASE test fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED