Automotive Service Advisor
Ray Auto Group•Fox Lake, IL
About The Position
The Ray Auto Group in Fox Lake is seeking organized and detail-oriented Service Advisors at its Chevrolet stores. The Service Advisor works with customers and service staff throughout the vehicle service process, from gathering vehicle concerns and recommending maintenance to preparing estimates, tracking repair progress, reviewing invoices, and explaining completed work and charges.
Requirements
- At least 2 years of experience in a Service Advisor role.
- Positive attitude.
- High-volume mentality.
- Customer satisfaction index (CSI) focus.
- At least 2 years of experience with Service Advisor work, dealerships, and automotive knowledge.
Responsibilities
- Greet customers promptly.
- Obtain customer and vehicle information.
- Clearly report vehicle symptoms as described by the customer.
- Determine and recommend needed maintenance based on the vehicle’s age, mileage, and history.
- Prepare complete and accurate estimates for labor and parts.
- Establish follow-up times.
- Monitor the progress of each vehicle throughout the day and frequently update customers.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain completed work and charges to customers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
