Automotive Service Advisor

Gresham Ford • Gresham, OR

19d

About The Position

Gresham Ford in Gresham, Oregon, is hiring an Automotive Service Advisor to serve as the link between customers and technicians. The advisor listens to customers, schedules appointments, arranges loaner vehicles, and explains repairs in plain language. The role requires prior service-advisor, assistant-lane-manager, or service-consultant experience and a record of strong customer satisfaction.

Requirements

• Prior experience as a service advisor, assistant lane manager, or service consultant.
• At least 1 year in a service department.
• A proven record of exceptional customer satisfaction.
• Knowledge of automobiles and ability to identify problems quickly.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology, repair procedures, and service specifications.
• Energetic, positive, and friendly demeanor with personal and professional integrity.
• Desire for a long-term career with a growing organization.
• Ability to lift 50 lbs and remain on your feet for extended periods.
• High school diploma or equivalent.

Nice To Haves

• Previous Ford dealership experience.

Responsibilities

• Welcome customers promptly and collect their contact and vehicle information.
• Record each vehicle symptom exactly as the customer describes it.
• Recommend maintenance based on vehicle age, mileage, and service history.
• Build complete and accurate labor and parts estimates.
• Arrange loaner vehicles and verify insurance details before scheduling service.
• Set a follow-up time so customers know when to expect an update.
• Track each vehicle's progress and keep customers updated.
• Check that the final invoice matches the work performed on the repair order.
• Walk customers through completed work and charges at pickup.

Benefits

• Competitive pay
• Flexible working hours
• Health insurance
• PTO and sick leave
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED