Automotive Service Advisor

Hudson Automotive Group•Stonecrest, GA

51d•$80,000 - $140,000•Onsite

About The Position

Stonecrest Honda, a Hudson Automotive Company, is seeking motivated Service Advisors to join their award-winning, high-volume service team. This role is ideal for experienced automotive professionals or customer service professionals looking to advance their careers. The Service Advisor acts as the primary contact for customers, managing their vehicle service needs from arrival to delivery. Success in this role depends on building relationships, effective communication, and delivering an exceptional customer experience, which directly impacts earning potential and career advancement.

Requirements

Previous customer service experience
Excellent communication and interpersonal skills
Proven ability to deliver an outstanding customer experience
Ability to confidently guide customers through the service process
Strong problem-solving and emotional intelligence skills
Self-motivated, professional, and results-oriented

Nice To Haves

Previous Automotive Service Advisor experience
Automotive service or sales experience
CRM or dealership software experience
Experience working in a high-volume customer-facing environment

Responsibilities

Greet customers and build lasting relationships.
Listen to customer concerns and accurately document vehicle service needs.
Guide customers through the maintenance and repair process.
Present recommended maintenance and repair services clearly and professionally.
Provide estimates, timelines, and repair updates.
Coordinate with technicians to ensure efficient repairs.
Communicate additional service recommendations to customers.
Manage repair orders from write-up through completion.
Follow up with customers to build long-term loyalty.
Deliver an exceptional customer experience while achieving individual and department performance goals.