Automotive Service Advisor

Lithia & Driveway•Madison, WI

33d

About The Position

Wilde East Towne Honda is hiring an Automotive Service Advisor to support customer service operations at its high-volume Honda dealership serving the Madison area. The role focuses on creating a professional customer experience, understanding vehicle service needs, preparing repair orders and estimates, communicating recommendations and timelines, and coordinating with technicians while keeping customers informed. The advisor also processes payments, delivers completed vehicles, and supports customer retention through follow-up and concern resolution. Pay will be discussed during in-person interviews. The position requires open availability, including evenings, weekends, and holidays.

Requirements

At least 1 year of customer service, automotive service, or related experience.
Experience using computers and accurately entering customer or service information.
Basic math skills for estimates, service costs, and payment processing.
Valid driver's license and an acceptable driving record.
High school graduate or equivalent.
Must be at least 18 years old.

Responsibilities

Greet customers, answer service calls, and provide a professional customer experience.
Review vehicle service needs, complete vehicle walk-arounds, and prepare accurate repair orders and estimates.
Communicate recommended services, pricing, and repair timelines to customers.
Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.
Process service payments and ensure completed vehicles are delivered.
Support customer retention by addressing concerns and providing clear follow-up.