Automotive Service Advisor
About The Position
Culver City Toyota, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The role focuses on building customer relationships and providing prompt, professional service in a fast-paced dealership environment. The advisor identifies customers’ service needs, communicates estimates and updates, reviews completed work and recommendations, and supports a positive customer experience. The position offers an average monthly salary range of $8,000–$13,000, described as state minimum wage plus commission, bonus, and/or incentives. Individual pay within the stated compensation range is determined by factors including skills, relevant work experience, education or training, and performance-related bonuses and incentives.
Requirements
- Friendly and cooperative demeanor, with the ability to connect and build relationships with others.
- Unselfish and approachable, with a preference for fast-paced work.
- Motivated, patient, conscientious, relaxed, and cooperative team worker.
- Accommodating and analytical, with the ability to produce precise and accurate work.
- Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.
Responsibilities
- Greet all customers promptly and professionally.
- Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
- Provide customers with timely updates, estimates, and inspection results.
- Answer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
- Review completed work and recommendations with customers and collect payments.
- Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair order information, and manage information.
- Provide excellent service and review the customer satisfaction survey with each customer.
Benefits
- 401(k) with company match.
- Wellness Time Off, holidays, and a Personal Purpose Day.
- Medical, dental, vision, disability, accidental death and dismemberment (AD&D), and life insurance.
- Flexible Spending Account and Health Savings Account.
- Employee Assistance Program (EAP), wellness plan, mental health support, diabetes management program, and parental leave stipend.
- Year-end bonus program for all employees (Garff Giveback).
- Employee discounts on vehicle purchases, parts, service, and more.
- Competitive compensation package.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
