Automotive Service Advisor
About The Position
The Service Advisor is the central point of communication for automotive service and repair activities and serves as the liaison between customers and technicians. The role involves listening to and understanding customers’ concerns, arranging appropriate service and repairs, and managing expectations regarding service delivery. The Service Advisor explains needed repairs and recommended maintenance to customers. The ideal candidate has a high school diploma or GED, may have post-secondary automotive training or experience, and has a strong technical and customer-service performance record. The role requires a positive attitude, professional appearance, strong communication skills, and the ability to provide excellent customer service in a fast-paced team environment. Additional duties may be required.
Requirements
- High school diploma or GED.
- Valid and unrestricted driver's license and a clean driving record.
- Professional and dependable.
- Safety- and customer-service-oriented.
- Basic computer and internet skills.
- Outstanding communication skills.
- Professional appearance and work ethic.
- Ability to read and comprehend instructions.
- Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
Nice To Haves
- One year of dealer-level or large-facility experience; listed as preferred in the requirements.
- Post-secondary automotive training or experience.
Responsibilities
- Schedule customer service appointments in person or by phone to support prompt and accurate diagnosis of problems.
- Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when repair estimates change.
- Make repair recommendations and manage repair delivery by setting and managing customer expectations.
- Ensure completed repairs have passed quality control and/or a road test.
- Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins.
- Ensure service-level targets are met or exceeded.
- Ensure required documentation is complete and complies with regulations and standards.
- Comply with and enforce safety policies and procedures.
- Attend required staff meetings, training, and educational classes.
- Perform other duties as assigned.
Benefits
- Competitive pay based on experience.
- Medical benefits.
- Paid vacation.
- Holidays.
- Professional workplace.
- Non-smoking workplace.
- Drug-free workplace.
- Opportunity for advancement.
- Direct deposit.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
