Automotive Service Advisor - Group 1 Toyota Stone Mountain

Group 1 Automotive, Inc. • Lilburn, GA

5d

About The Position

Group 1 Toyota Stone Mountain is seeking a high-performing Automotive Service Advisor to provide outstanding service in a performance-driven, collaborative environment. The role focuses on creating a premium customer experience and helping customers maintain their vehicles with confidence. The position includes competitive, experience-based pay plus bonuses, job training, provided equipment, advancement opportunities, and structured, self-paced paid training leading to manufacturer and Group 1 recognition.

Requirements

• At least 1 year of Service Advisor experience.
• Product knowledge.
• Attention to detail.
• Interpersonal communication skills.
• Basic computer skills.
• Strong desire to provide an exceptional client experience.
• High school diploma or equivalent.
• Valid driver’s license.

Nice To Haves

• Experience with CDK, Xtime, and TSD.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers about vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Prepare and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain the manufacturer CSI at or above Asbury’s specified district, regional, and national goals.
• Comply with federal, state, and local laws and company policy when safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) plan with company match.
• Paid time off.
• Employee Stock Purchase Plan.
• Employee Vehicle Purchase Program.
• Professional work environment with job training, provided equipment, and advancement opportunities.
• Market-leading pay based on experience plus bonuses.
• Structured, self-paced, paid training opportunities leading to manufacturer and Group 1 recognition.
• Pinnacle Awards Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED