Automotive Service Advisor - Group 1 Honda Stone Mountain
About The Position
Group 1 Honda Stone Mountain is seeking a high-performing Automotive Service Advisor to provide an outstanding customer experience in a performance-driven, collaborative environment. The role advises customers on vehicle care and manufacturer-recommended maintenance, prepares repair estimates, coordinates service timing with customers and technicians, and supports repeat business through follow-up. The advisor must follow manufacturer warranty procedures and applicable laws and company policies for protecting customer, company, and manufacturer information, as well as customer vehicles and property. Group 1 Automotive describes itself as a global automotive retailer operating more than 250 dealerships and collision centers in the United States and United Kingdom. The company emphasizes integrity, transparency, professionalism, teamwork, respect, employee support, and career growth. The position offers training, advancement opportunities, competitive pay based on experience, and bonuses.
Requirements
- At least one year of Service Advisor experience.
- Product knowledge.
- Attention to detail.
- Interpersonal communication skills.
- Basic computer skills.
- Strong desire to provide an exceptional client experience.
- High school diploma or equivalent.
- Valid driver's license.
Nice To Haves
- Experience with CDK, Xtime, and TSD.
Responsibilities
- Greet customers promptly and in a friendly manner, and obtain relevant vehicle information.
- Promote services and build rapport with customers.
- Advise customers about vehicle care and the value of maintenance according to manufacturer specifications.
- Prepare and provide customers with complete, accurate repair estimates.
- Establish and communicate repair completion times with customers and technicians.
- Answer incoming service calls.
- Maintain and schedule service appointments.
- Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction scores.
- Follow manufacturer warranty guidelines and procedures.
- Conduct business honestly and maintain the manufacturer Customer Satisfaction Index at or above the specified goals for district, regional, and national scores.
- Comply with applicable federal, state, and local laws and company policies concerning customer, company, and manufacturer information, customer vehicles, and customer property.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan with company match
- Paid time off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and provided equipment
- Advancement opportunities
- Market-leading pay based on experience plus bonuses
- Structured, self-paced, paid training leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
