Automotive Service Advisor

Elite Recruiting Services • Rio Rancho, NM

32d • Onsite

About The Position

Chalmers Ford is seeking an experienced Automotive Service Advisor / Service Writer to join their Service Department. The ideal candidate will have a proven track record in building customer relationships, accurately writing repair orders, effectively communicating with technicians, recommending maintenance and repairs, and providing an exceptional service experience. Experience with Ford, Chevrolet, GMC, Chrysler, Dodge, Jeep, or Ram dealerships is preferred, but experienced Service Advisors from other domestic dealerships are also encouraged to apply.

Requirements

• 2+ years of dealership Service Advisor experience required
• Strong knowledge of automotive maintenance and repair
• Understanding of manufacturer warranty processes
• Strong customer service and communication skills
• Proven ability to recommend and sell automotive services
• Ability to build trust and long-term customer relationships
• Ability to work in a fast-paced, high-volume service department
• Strong organization and time-management skills
• Ability to work effectively with Technicians, Parts, and Management
• Professional, positive, and team-oriented attitude
• Valid driver's license and acceptable driving record

Nice To Haves

• Experience at Ford, Chevrolet, GMC, Chrysler, Dodge, Jeep, or Ram dealerships

Responsibilities

• Greet customers in the service drive and identify their vehicle needs
• Conduct customer consultations and write accurate repair orders
• Explain recommended maintenance, repairs, and warranty coverage
• Communicate repair recommendations clearly and professionally
• Work closely with Technicians to ensure accurate and timely repairs
• Monitor repair orders and keep customers updated
• Recommend appropriate maintenance and additional services
• Schedule and manage service appointments
• Follow up with customers after service
• Build long-term customer relationships and encourage repeat business
• Maintain accurate customer and repair information
• Meet department sales, CSI, and customer satisfaction goals

Benefits

• 401(k) with company match
• Health, Dental & Vision Insurance
• Paid Holidays
• Paid Time Off
• Basic Life Insurance
• Employee Vehicle & Service Discounts
• Career Growth Opportunities in Fixed Operations
• Supportive, Family-Oriented Dealership Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed