Automotive Service Advisor

Carvana • Avon Lake, OH

21d • $22 - $26

About The Position

Carvana is hiring a Service Advisor to serve as the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. The advisor guides customers through maintenance and repairs, delivers a strong customer experience, and acts as the liaison between customers and technicians. The position pays $22–$26 per hour. The role may require overtime, weekend work, or different shifts, and employees work both indoors and outdoors in varied weather conditions.

Requirements

• At least 3 years of experience in a customer-facing role.
• Experience as a Service Advisor, ASM, or in a similar role at an automotive dealership or reputable independent shop.
• Excellent customer service, communication, and time-management skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organization and multitasking abilities while maintaining high standards.
• Proficiency with dealership DMS (Tekion) and scheduling software.
• Valid driver's license and clean driving record.
• Ability to read, write, speak, and understand English.
• Must be at least 18 years old.
• Must be able to use personal protective equipment to prevent exposure to hazardous materials.

Nice To Haves

• Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models.

Responsibilities

• Greet customers in a friendly and professional manner upon arrival.
• Consult with customers about vehicle concerns and document issues on Repair Orders (ROs).
• Recommend services and maintenance based on OEM guidelines, technician findings, and vehicle history.
• Provide accurate estimates of service costs and completion times.
• Keep customers informed about repair status, additional recommendations, and delays.
• Coordinate with technicians, the parts department, and the service manager to ensure timely completion of work.
• Ensure warranty and manufacturer processes are followed correctly.
• Perform vehicle walk-arounds and assist with loaner or shuttle coordination when needed.
• Follow up after service to confirm customer satisfaction and encourage survey completion.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Vehicle discounts.
• Pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed