Automotive Service Advisor

D.I.B Automotive Group•Houston, TX

48d•Onsite

About The Position

D.I.B. Automotive Group is looking for an experienced Automotive Service Advisor to join the team at Yes Auto Fix, located at 1515 Bay Area Blvd, Houston, TX. We are seeking an automotive professional who knows how to take care of customers while keeping a busy repair shop organized and moving. This role requires solid mechanical knowledge, strong sales and communication skills, and the ability to work effectively with both customers and technicians throughout the repair process. This is not an entry-level position. Applicants should have significant experience in automotive service advising, service management, or the automotive repair industry.

Requirements

Minimum 5 years of automotive service advising, service management, or related automotive repair experience
Strong working knowledge of automotive repair and vehicle maintenance
Previous automotive leadership or management experience
Strong sales, communication, and customer service abilities
Ability to explain technical automotive information in a way customers can easily understand
Ability to prioritize vehicles and effectively manage service department workflow
Experience with automotive diagnostics and shop management software
Knowledge of tires, vehicle inspections, preventive maintenance, and general automotive repair
Professional, dependable, organized, and committed to providing excellent customer service
Ability to multitask and stay productive in a fast-paced automotive shop

Responsibilities

Welcome customers and determine their automotive repair and maintenance needs
Review vehicle inspections and discuss recommended services and repairs with customers
Clearly explain repair needs, pricing, available service options, and expected timelines
Develop customer trust while confidently presenting necessary maintenance and repair recommendations
Communicate with technicians and help coordinate vehicles throughout the repair process
Support daily shop workflow, technician productivity, and vehicle progress
Document customer communications, repair approvals, recommendations, and completed services accurately
Keep customers informed about the status and progress of their vehicles
Follow up after repairs to help ensure customer satisfaction
Address customer questions, concerns, and escalations in a professional manner
Help keep the service department clean, organized and professional
Assist with coaching and developing other team members as needed
Maintain knowledge of current automotive repair procedures, technology, and service practices