Automotive Service Advisor
About The Position
We are seeking a high-performing Service Advisor to join our General Motors service team. This position offers competitive salary plus commission, with top performers having earning potential exceeding $140,000 per year. Your income is tied to your ability to take care of customers, communicate effectively, identify service needs, and build long-term relationships. As a Service Advisor, you will be the primary connection between our customers and our service technicians. You will greet customers, listen to their concerns, build strong relationships, explain recommended maintenance and repairs, provide accurate estimates, communicate with technicians, present additional recommendations, follow up with customers, keep them informed, create an exceptional customer experience, maintain accurate records, work with the service team to keep vehicles moving efficiently, and develop repeat and referral business through outstanding service.
Requirements
- Excellent communicators
- Comfortable selling and recommending services
- Highly organized
- Confident speaking with customers
- Able to handle multiple customers and priorities at once
- Competitive and motivated
- Professional and dependable
- Comfortable using computers and technology
- Focused on customer satisfaction
- Driven by goals and performance
- Able to stay calm and professional in a busy environment
- Proven background in Sales, Customer service, Hospitality, Insurance, Retail management, Home improvement sales, Powersports or equipment sales, or Other performance-based customer-facing positions
Nice To Haves
- Dealership experience is preferred
- Previous experience as a Service Advisor, Service Writer, Assistant Service Manager, or automotive professional is a plus
Responsibilities
- Greet customers and listen carefully to their concerns
- Build strong relationships with customers
- Explain recommended maintenance and repairs clearly
- Provide accurate estimates and repair updates
- Communicate with technicians throughout the repair process
- Present additional maintenance and repair recommendations
- Follow up with customers by phone, text, and email
- Keep customers informed throughout their service visit
- Help create an exceptional customer experience
- Maintain accurate repair orders and customer records
- Work with the service team to keep vehicles moving efficiently
- Develop repeat and referral business through outstanding service
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Life insurance
- Company paid Short Term disability insurance
- Company-provided short-term disability
- Accident and critical illness coverage
- Paid time off
- Employee Assistance Program
- Employee discounts on vehicles, parts, service, and detailing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
