Lia Hyundai Hartford - Automotive Service Advisor

The Lia Group • Hartford, CT

1d

About The Position

Lia Hyundai Hartford is seeking an experienced Service Advisor. The role oversees the drive lane, supports customers throughout their service experience, communicates technicians’ repair information and recommendations, and coordinates the distribution of work among technicians. Compensation is $60,000–$125,000+ based on knowledge and production. A sign-on bonus of up to $2,500 may be available based on experience and certifications.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude and a customer-service mentality.
• Enjoy working in a fast-paced environment.
• Excellent oral and written communication skills.
• Clean and valid driver's license.

Responsibilities

• Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience by communicating repair information and technician recommendations to customers.
• Provide concierge support for owner inquiries by phone or in person to help ensure a positive customer experience.
• Ensure technicians’ daily available time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Continued education and manufacturer hands-on and web-based training.
• Paid time off.
• Paid weekly.
• Employer-funded life insurance plan.
• Discounts on services and parts.
• Employee vehicle purchase plans.
• Company-provided uniforms.
• Sign-on bonus of up to $2,500 based on experience and certifications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED