Lia Honda Albany - Automotive Service Advisor

The Lia Group•Albany, NY

7d•$55,000 - $100,000

About The Position

Lia Honda Albany is seeking experienced Service Advisors to oversee the service drive lane and support customers throughout their service experience. The role involves communicating technicians’ repair information and recommendations to customers, handling owner inquiries, ensuring technician time is sold to service customers, and distributing work efficiently among technicians. Compensation ranges from $55,000 to $100,000 based on production and knowledge. A sign-on bonus of up to $1,500 is available based on experience, training, and certifications.

Requirements

Hold a high school diploma or equivalent.
Have excellent customer service skills.
Have basic computer skills.
Have a positive, friendly attitude and a customer-service mentality.
Enjoy working in a fast-paced environment.
Have excellent verbal and written communication skills.
Have a clean and valid driver’s license.

Responsibilities

Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience by communicating repair information and recommendations from technicians to customers.
Provide concierge support for owner inquiries by phone or in person to help ensure a positive customer experience.
Ensure the daily inventory of technicians’ time is consistently sold to service customers.
Distribute work efficiently among technicians.

Benefits

Medical, dental, and vision coverage.
401(k) plan with employer match.
Continued education and manufacturer hands-on and web-based training.
Paid time off.
Paid weekly.
Employer-funded life insurance plan.
Discounts on services and parts.
Employee vehicle purchase plans.
Company-provided uniforms.
Sign-on bonus of up to $1,500 based on experience, training, and certifications.