Automotive Service Advisors

Huntington Jeep Chrysler Dodge Ram Hyundai Genesis•Huntington, NY

26d

About The Position

Huntington Jeep Chrysler Dodge Ram, Huntington Hyundai, and Genesis of Huntington are seeking motivated, customer-focused Automotive Service Advisors to join their growing service team. The Service Advisor is the primary point of contact between customers and the service department, helping deliver an exceptional customer experience while maintaining efficient shop operations. The role is suited to an energetic, professional, and organized person who enjoys building customer relationships in a fast-paced dealership environment. The dealerships are family-owned and operated, have served the Long Island community for decades, and aim to provide a professional, supportive, and rewarding work environment. Employees are described as the foundation of the organization’s success.

Requirements

Strong communication and customer service skills.
Ability to multitask and work efficiently in a fast-paced environment.
Professional appearance and a positive attitude.
Strong organizational and problem-solving skills.
Valid driver’s license.
Team-oriented mindset and strong work ethic.

Nice To Haves

Previous automotive service advisor experience is preferred.
Experience with Dealertrack DMS is a plus.

Responsibilities

Greet customers promptly and professionally.
Listen to customer concerns and accurately document repair requests.
Recommend maintenance and repair services based on vehicle needs.
Clearly communicate repair updates and timelines to customers.
Coordinate with technicians and service management to support efficient workflow.
Accurately prepare repair orders and estimates.
Follow up with customers about vehicle status and completed repairs.
Deliver outstanding customer service throughout the repair process.
Help maintain high CSI and customer satisfaction scores.