Automotive Service Advisor
About The Position
AAA Club Alliance is hiring an Automotive Service Advisor to act as the key connection between customers and in-shop technicians. The role is suited to a customer-focused professional who can work in a fast-paced environment, solve problems, and deliver strong customer service. The position is located at 925 Edwards Ferry Road NE, Leesburg, VA 20176. Starting base compensation is $24.70 per hour, with actual pay adjusted based on experience, geographic location, and other job-related factors. Service Advisors may also earn uncapped monthly performance bonuses and additional income through spiffs and contests.
Requirements
- High school diploma or equivalent.
- Previous automotive industry experience preferred, or three years of relevant experience in a fast-paced environment with a proven sales and customer satisfaction record.
- Knowledge of automotive technology and ability to communicate that information to the support team, customers, and auto technicians.
- Valid driver’s license.
- Ability to complete required pre-employment background check and drug screening if offered the position.
- Authorized to work in the USA.
Nice To Haves
- ASE (Automotive Service Excellence) Service Advisor Certification.
Responsibilities
- Greet customers, answer telephone calls, and schedule appointments promptly and courteously.
- Review repairs and services with customers to ensure they understand the work performed.
- Contact customers if the estimated cost or vehicle pickup time changes from the original estimate.
- Record the name of the person approving repairs or services and the time of approval, including approval of additional costs.
- Distribute work to shop technicians and monitor the progress and accuracy of each job.
- Provide information to technicians as needed.
- Arrange repairs and payment for vehicles covered by extended warranty programs.
- Arrange towing or alternative transportation, such as a shuttle or rental vehicle, when necessary and in accordance with Total Repair Care standards.
- Monitor vehicle inspection dates in the system to ensure inspections are completed before their due dates.
- Notify customers when service is due according to manufacturer-recommended intervals or state requirements, and explain the information to them.
Benefits
- Medical, dental, and vision plan options.
- Up to two weeks of paid parental leave.
- 401(k) plan with company match up to 7%.
- More than two weeks of paid time off within the first year.
- Paid company holidays.
- Company-provided volunteer opportunities and one volunteer day per year.
- Free AAA Membership.
- Continual learning reimbursement up to $5,250 per year.
- Uncapped monthly performance bonus, plus spiffs and contests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
