Automotive Service Advisor

Victory Honda of San Bruno • San Bruno, CA

22d

About The Position

The Service Advisor is the primary point of contact for automotive service and repair matters and serves as the communication link between customers and technicians. The role involves understanding customer concerns, arranging appropriate service and repairs, and managing expectations about service delivery. The advisor explains needed repairs and recommended maintenance to customers, follows repair progress, and helps ensure work is delivered as promised. Additional duties may be required, and the listed responsibilities are not exhaustive.

Requirements

• High school diploma or GED.
• One year of dealer-level or large-facility experience is preferred.
• Valid, unrestricted driver's license and clean driving record.
• Professional and dependable demeanor.
• Safety- and customer-service-oriented approach.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
• Ability to work productively in a fast-paced team environment and deliver customer service.

Nice To Haves

• Post-secondary automotive training or experience.
• At least one year of dealer-level or large-facility experience.
• Strong technical and customer-service performance record.

Responsibilities

• Schedule service for customers in person or by phone to support prompt and accurate diagnosis of problems.
• Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when estimates change.
• Make repair recommendations and manage repair delivery by setting and managing customer expectations.
• Ensure completed repairs receive quality control and/or a road test.
• Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins (TSBs).
• Ensure service-level targets are met or exceeded.
• Ensure required documentation is complete and compliant with regulations and standards.
• Comply with and enforce safety policies and procedures.
• Attend required staff meetings, training, and educational classes.
• Perform other duties as assigned.

Benefits

• Competitive pay based on experience.
• Medical benefits.
• Paid vacation.
• Holidays.
• Professional workplace.
• Non-smoking workplace.
• Drug-free workplace.
• Opportunity for advancement.
• Direct deposit.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED