Automotive Service Advisor
About The Position
At Mercedes-Benz of Foothill Ranch, part of the esteemed Murgado Automotive Group, we strive to deliver a luxury service experience that matches the iconic Mercedes-Benz brand. As a leader in the automotive industry, we prioritize customer satisfaction and top-tier service. We are seeking a passionate and driven Automotive Service Advisor to join our growing team. If you have a talent for customer service, strong automotive knowledge, and thrive in a fast-paced environment, this is the perfect opportunity for you! As an Automotive Service Advisor at Mercedes-Benz of Foothill Ranch, you will be the face of the service department, helping our customers understand their vehicle's maintenance and repair needs. You will act as a liaison between customers and our team of expert technicians, ensuring that every interaction is smooth, transparent, and results in complete customer satisfaction.
Requirements
- 2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.
- Strong knowledge of vehicle repair and maintenance services.
- Excellent communication skills, both written and verbal.
- A proven ability to explain technical information to customers in a way that is easy to understand.
- Exceptional organizational skills and attention to detail.
- Strong sales and upselling abilities.
- Ability to multitask and thrive in a fast-paced environment.
- A valid driver's license with a clean driving record.
Nice To Haves
- Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) is preferred.
Responsibilities
- Greet customers warmly and listen to their vehicle concerns and needs.
- Advise customers on the required repairs and recommend additional maintenance services to ensure optimal vehicle performance.
- Provide accurate cost estimates and timelines for vehicle repairs and services.
- Communicate directly with technicians to ensure vehicle repairs are completed efficiently and correctly.
- Maintain detailed records of services and customer interactions.
- Ensure customers are informed of their vehicle's progress throughout the service process.
- Foster a trusting relationship with customers by delivering exceptional customer service and addressing concerns promptly.
- Perform quality checks on completed repairs and ensure customer satisfaction before the vehicle is returned.
- Follow up with customers to ensure they are satisfied with their experience and encourage repeat business.
Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off, holidays, and vacation days.
- Opportunities for career growth within the Murgado Automotive Group.
- Ongoing training and development to keep you updated with the latest automotive technologies.
- Employee discounts on vehicles, services, and parts.
- A positive, supportive work environment within a luxury automotive brand.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
