Automotive Service Advisor
About The Position
Tire Tracks - Bradley, a GreatWater Garage, is seeking an experienced Service Advisor / Service Writer to help customers feel confident about their vehicle care. The role combines customer service, sales, organization, and teamwork in a professional automotive repair shop. The Service Advisor is the primary connection between customers and technicians, helping deliver a positive customer experience while supporting efficient shop operations. The position is located at 169 E North St, Bradley, IL 60915. Shop hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Compensation is $55,000–$85,000 yearly, described as hourly pay plus monthly performance opportunities. The role includes paid training and skill development, modern tools and equipment, a supportive team environment, career advancement opportunities, and a stable workflow. The work environment includes frequent customer interaction and a fast-paced professional automotive repair shop. The job requires standing for extended periods, lifting up to 50 pounds when needed, and driving vehicles for testing or operational purposes.
Requirements
- At least 1 year of Service Advisor / Service Writer experience preferred.
- At least 1 year of sales experience or demonstrated ability to sell services.
- Strong customer service and relationship-building skills.
- Excellent communication and organizational abilities.
- Ability to work effectively in a fast-paced environment with frequent interruptions.
- Comfort using computer systems and shop management software.
- High school diploma or GED required.
- Valid driver’s license with an acceptable driving record.
Nice To Haves
- Basic mechanical knowledge.
Responsibilities
- Greet customers warmly and provide a friendly, professional experience.
- Answer incoming calls promptly and assist customers with service questions.
- Sell recommended maintenance and repair services.
- Enter and track customer and vehicle information in shop management software.
- Tag vehicles and document service needs upon arrival.
- Build repair estimates and communicate recommendations clearly.
- Obtain customer authorization for repairs.
- Work with technicians to review inspection results and service recommendations.
- Assign work orders based on technician availability and skill level.
- Track vehicle progress and maintain clear notes in work orders.
- Notify customers when vehicles are ready and arrange payment and vehicle pickup.
- Perform occasional vehicle road tests.
- Assist with general shop operations as needed to support workflow.
Benefits
- Front-loaded paid time off.
- Six paid holidays.
- Paid parental leave (one week).
- Teammate discounts on services.
- 401(k) match: 100% of the first 3% contributed and 50% of the next 2%; begins after 90 days of employment.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Health Savings Account match up to $15 per paycheck.
- Company-paid life insurance and AD&D coverage ($25,000).
- Employee Assistance Program available 24/7 at no cost.
- Voluntary short-term disability, long-term disability, accident, critical illness, and life insurance benefits.
- Training and tuition reimbursement, including ASE test fee reimbursement.
- LEARN to EARN program: technician pay growth tied to ASE certifications.
- Paid training and skill development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
