Automotive Service Advisor

Lithia & Driveway • Houston, TX

14d • Onsite

About The Position

Clear Lake Infiniti is hiring an on-site Automotive Service Advisor. The advisor serves as the liaison between customers and technicians, making sure customer needs and recommended repairs are clearly understood. The role includes preparing and entering repair orders, obtaining approval signatures, administering qualifying manufacturer warranty repairs, and keeping customers informed about service needs, specials, completion times, and expenses. Pay consists of a base salary with incentives and can vary. The schedule is determined by the manager.

Requirements

• Previous Service Advisor or Service Writer experience.
• Polished and professional demeanor.
• Ability to communicate technical terms to a non-technical audience.
• Ability to work well in a team environment.
• Valid driver's license with an acceptable driving record.
• High school graduate or equivalent.
• Must be 18 years or older.

Nice To Haves

• Bilingual ability.

Responsibilities

• Serve as the communicator and liaison between customers and technicians, ensuring customer needs are understood by technicians and needed or recommended service and repairs are understood by customers.
• Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
• Communicate additional repair and service needs to customers based on vehicle inspections.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customers informed about service specials, completion times, and service expenses.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED