Automotive Service Advisor
Sheboygan Auto Group•Sheboygan, WI
•$100,000•Onsite
About The Position
Sheboygan Auto Group is looking for a motivated Service Advisor to join their team. This is a performance-driven opportunity for someone who enjoys building relationships with customers, working alongside technicians, and maximizing both customer satisfaction and service department performance. Previous experience with Chrysler, Dodge, Jeep, Ram, or another Stellantis dealership is a plus but not required, as they are willing to train the right experienced automotive professional on their brands, systems, and processes.
Requirements
- Previous automotive Service Advisor, Service Writer, or similar dealership/service experience preferred
- Stellantis / Chrysler / Dodge / Jeep / Ram experience is a major plus, but not required
- Experience with another automotive manufacturer? We’re willing to retrain the right person
- Strong customer service and communication skills
- Ability to explain automotive repairs and maintenance in an easy-to-understand way
- Comfortable working in a fast-paced service environment
- Strong organizational and follow-up skills
- Sales-minded without losing sight of the customer’s needs
- Ability to work effectively with technicians, parts personnel, and management
- Valid driver’s license and acceptable driving record
Responsibilities
- Greet service customers and provide a professional, welcoming experience
- Listen to customer concerns and accurately document vehicle service needs
- Prepare repair orders and clearly communicate recommended maintenance and repairs
- Serve as the primary point of contact between customers and technicians
- Keep customers informed of repair status, costs, and expected completion times
- Review technician recommendations and explain services in a clear, customer-friendly manner
- Provide accurate estimates and obtain customer authorization for repairs
- Recommend appropriate maintenance based on vehicle needs and manufacturer guidelines
- Coordinate with technicians, parts, and other departments to keep repairs moving efficiently
- Follow up with customers and help build long-term relationships
- Maintain accurate records and documentation
- Deliver a high level of customer satisfaction while meeting individual and department performance goals
Benefits
- Competitive, performance-based earning potential
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Paid training and manufacturer training
- Employee discounts on products and services
- Career growth and advancement opportunities
- Supportive, team-focused work environment
- Established Chrysler, Dodge, Jeep & Ram dealership
- Experienced service and parts teams supporting you
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
