Automotive Service Advisor

Mitchell Auto Group, Inc.•Simsbury, CT

21d

About The Position

The Mitchell Auto Group is seeking a results-driven Automotive Service Advisor with strong customer service skills to represent one of its growing brands. The role involves assisting customers with vehicle maintenance and repairs in a friendly, fast-paced environment. The position requires knowledge of automobiles and the ability to manage service visits, repair estimates, customer updates, and completed work.

Requirements

At least 1 year of experience in a service advisory role.
Knowledge of automobiles.
Positive attitude.
High-volume mentality.
Customer satisfaction (CSI) focus.
Clean driving record.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend maintenance based on vehicle age, mileage, and history.
Prepare complete and accurate estimates for labor and parts.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Review repair orders to ensure work is completed and additional work and authorization are noted.
Close repair orders as appropriate.
Implement a quality-control process to eliminate comebacks.