Automotive Service Advisor - Chevrolet Danvers
About The Position
Herb Chambers, part of Asbury Automotive Group, is hiring a customer-focused Service Advisor for its Chevrolet Danvers dealership. The Service Advisor is the face of the dealership for service customers and presents and sells needed products and services professionally, following the manufacturer’s published maintenance schedule and requirements. The role builds customer rapport to support satisfaction and retention. The successful candidate will provide exceptional guest experiences, manage a fast-paced work environment with limited supervision, and help maintain customer satisfaction goals.
Requirements
- Must be at least 18 years old.
- Must have a valid driver’s license.
- Must pass pre-employment background and drug screening.
- Must be able to manage a fast-paced work environment with limited supervision.
- Must have strong customer service, phone, and computer skills.
Nice To Haves
- Previous automotive Service Advisor experience is heavily preferred.
Responsibilities
- Greet customers promptly and courteously and obtain relevant vehicle information.
- Promote service products and build rapport with customers.
- Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
- Prepare and provide customers with complete, accurate repair estimates.
- Establish and communicate repair completion times with customers and technicians.
- Answer incoming service calls.
- Maintain and schedule service appointments.
- Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
- Follow manufacturer warranty guidelines and procedures.
- Conduct business honestly and maintain service CSI scores at or above Asbury’s specified district, regional, and national goals.
- Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
Benefits
- Weekly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for eligible management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings accounts
- Flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Pet insurance
- Digital career path tool
- Continuous training through Asbury’s Internal Learning Management System
- Professional growth and development opportunities
- Technician student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Paid volunteer hours through community service initiatives
- Employee referral program with bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
