Automotive Service Advisor

Freeway Toyota of Gilroy • Gilroy, CA

22d

About The Position

The Service Advisor is the primary point of contact for automotive service and repair matters and serves as the liaison between customers and technicians. The role involves understanding customers’ concerns, arranging appropriate service and repairs, and managing expectations about service delivery. The advisor explains needed and recommended repairs and helps ensure work is completed as promised and meets quality standards. Additional duties may be required.

Requirements

• High school diploma or GED.
• Valid, unrestricted driver's license and clean driving record.
• Professional and dependable.
• Safety- and customer-service-oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
• Ability to work productively in a fast-paced team environment and deliver customer service.

Nice To Haves

• One year of dealer-level or large-facility experience.
• Post-secondary automotive training or experience.
• Strong technical and customer service performance record.
• Positive attitude.

Responsibilities

• Schedule customer service appointments in person or by phone to support prompt and accurate diagnosis of vehicle problems.
• Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when repair estimates change.
• Recommend repairs and manage repair delivery by setting and managing customer expectations.
• Ensure completed repairs have passed quality control and/or a road test.
• Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins.
• Ensure service level targets are met or exceeded.
• Ensure required documentation is complete and complies with regulations and standards.
• Comply with and enforce safety policies and procedures.
• Attend required staff meetings, training, and educational classes.
• Perform other duties as assigned.

Benefits

• Competitive pay based on experience.
• Medical benefits.
• Paid vacation.
• Holidays.
• Professional workplace.
• Non-smoking workplace.
• Drug-free workplace.
• Opportunity for advancement.
• Direct deposit.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED